Of course! We offer a number of free returns options:
For InPost Lockers:
To find your local locker: https://inpost.co.uk/lockers/
Visit the returns portal to generate a QR code: https://returns.inpost.co.uk/mintvelvet
Complete the Returns Note and enclose with your item/s inside your parcel, there’s no need to attach anything to the outside of your parcel.
Scan the QR code on your phone at the locker and select your parcel size.
Place your parcel inside the locker and close the door.
For Yodel returns:
To print a new label, visit https://www.yodel.co.uk/returns/mintvelvet and enter your order number and email address.
Complete the Returns Note and enclose with your item/s inside your parcel.
Take your parcel to any Yodel store, where you will be given a receipt and tracking code to retain until you receive an email from us to confirm that your refund has been processed.
To find your nearest Yodel location visit: https://www.yodel.co.uk/store-locator
For Royal Mail:
Just click this link https://www.royalmail.com/track-my-return/create/413 and follow the instructions to create a replacement label – it can then be printed and attached to the parcel before taking to your local Post Office. Alternatively, you can arrange a free home collection, click here to find out more.
We offer returns via Evri:
To find your local Evri drop off location, visit: https://www.evri.com/find-a-parcelshop#/
You will be able to create your returns label in store.
Please note for all returns methods, we advise to allow up to 14 working days for refunds to be processed.