How do I arrange a collection with DHL or find my local DHL drop off point?

For all returns outside of the UK, you can return your parcel to us via DHL. See below for your 2 options:

Option 1: Drop off your parcel to one of DHL’s local service points

• To find your nearest service point, click this link: https://locator.dhl.com
• Select your country from the dropdown menu, and enter your location.
• Click ‘Send shipment’.
• On the ‘Choose payment option’ dropdown, click ‘I have a shipment with a DHL label’ and click ‘Search’.
• All available service points will be listed.

Option 2: Arrange a collection with DHL online

• Visit https://returns.dhl.co.uk/ereturns/
• Select your country from the dropdown menu and click ‘Go’.
• Enter the return waybill number that’s printed on your return label, and click ‘Schedule a Pickup’.
• Fill out the schedule pickup form. Your pickup address will fill in automatically, based on your waybill number.
• Check the details are correct, then click ‘Schedule a Pickup’.

A summary and confirmation of your pickup will then pop up – please take a note of your booking reference number.