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Returns

  • Where can I find my order number for my return?
  • Why is there no returns paperwork in my parcel?
  • I’ve created my return but haven’t received my label, can you help?
  • Whilst in store, I purchased an item in store and online, can I return both items to the website?
  • How much does it cost to return my order if I'm not based in the UK?
  • My card has expired, how will I receive my refund?
  • How do I arrange a collection with DHL or find my local DHL drop off point?
  • If I'm not based in the UK, how can I create a returns label?
  • Can I return a sale item?
  • Am I able to return a purchase made in a boutique to your warehouse?
  • Am I able to return a purchase made in a boutique store to my local department store concession?
  • I’ve used a gift card for my order, how will I be refunded?
  • I’ve received my refund notification email but can’t see the funds, how long will this take?
  • Am I able to exchange an item I have ordered for another size or colour?
  • Can I return more than one order in the same parcel?
  • Do I need to return an order in the original packaging?
  • Once I’ve returned an item, when do I get my refund?
  • How do I return an item purchased online from the UK?
  • What is your returns policy? Which items are non-returnable?

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