Returns
- Where can I find my order number for my return?
- Why is there no returns paperwork in my parcel?
- I’ve created my return but haven’t received my label, can you help?
- Whilst in store, I purchased an item in store and online, can I return both items to the website?
- How much does it cost to return my order if I'm not based in the UK?
- My card has expired, how will I receive my refund?
- How do I arrange a collection with DHL or find my local DHL drop off point?
- If I'm not based in the UK, how can I create a returns label?
- Can I return a sale item?
- Am I able to return a purchase made in a boutique to your warehouse?
- Am I able to return a purchase made in a boutique store to my local department store concession?
- I’ve used a gift card for my order, how will I be refunded?
- I’ve received my refund notification email but can’t see the funds, how long will this take?
- Am I able to exchange an item I have ordered for another size or colour?
- Can I return more than one order in the same parcel?
- Do I need to return an order in the original packaging?
- Once I’ve returned an item, when do I get my refund?
- How do I return an item purchased online from the UK?
- What is your returns policy? Which items are non-returnable?