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Mint Velvet
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Order Queries

  • What shall I do if one of my items has developed a fault?
  • Do you offer student discount?
  • Do you offer Blue Light discount?
  • Are you currently running any promotions?
  • Can I add a gift message?
  • Can you send a gift receipt with my order?
  • Do you offer gift wrapping for online orders?
  • Do you handle corporate orders?
  • My promotion code has not applied to the order, can you help?
  • I’ve received a promotional code, where do I enter this?
  • Are there any restrictions when ordering outside of the UK?
  • What should I do if an item I’ve received is faulty?
  • I’ve received the incorrect item in my order, what should I do?
  • Can I cancel or make changes to my order?
  • What happens if an item goes out of stock after I have ordered it?
  • The item I want is no longer in stock, will you be getting any more?
  • Why haven’t I received my order confirmation?
  • Is it safe to shop online?
  • Can I place an order over the phone?

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Our UK based team are here to help Monday to Friday 09.00-20.00 BST and Saturday 09.00-17.30 BST

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UK: 0345 456 2200 USA: 1-866.615.1818 INT: +44(0)1494 956720