Order Queries
- Do you offer Blue Light discount?
- Are you currently running any promotions?
- Can I add a gift message?
- Can you send a gift receipt with my order?
- Do you offer gift wrapping for online orders?
- Do you handle corporate orders?
Delivery
- What delivery options do you offer?
- Do you offer a next day delivery service?
- Can I nominate a day or time for my delivery?
- What if I am out when the courier tries to deliver?
- How do I track my delivery?
- How does Click & Collect work?
Returns
- Why is there no returns paperwork in my parcel?
- I’ve created my return but haven’t received my label, can you help?
- Whilst in store, I purchased an item in store and online, can I return both items to the website?
- How much does it cost to return my order if I'm not based in the UK?
- My card has expired, how will I receive my refund?
- How do I arrange a collection with DHL or find my local DHL drop off point?
Payment
- Experiencing issues checking out?
- I’m based in the Channel Islands, do you deduct the VAT?
- Are there any additional duties or taxes for delivering outside of the UK since Brexit?
- If I order online or over the phone, am I still able to use my gift card?
- Where can I find my payment card’s security number?
- Which currencies do you accept?
Account
- How can I re-activate my account
- I’m unable to log into my account, can you help?
- How do I update my card details?
- What’s a Wish List?
- Why can’t I see my order in my account?
- I’d like to delete my account, how do I do this?
Gift Cards & E-vouchers
- How long will it take for my new e-voucher to arrive following a refund?
- Will my e-voucher be sent straight away?
- How long will it take for my gift card to arrive?
- Are gift cards and e-vouchers pre-denominated?
- My gift card has not arrived, can you help?
- My gift card or e-voucher isn’t working, can you help?